Frequently Asked Questions
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What are your shipping options?
We offer standard and expedited shipping options worldwide. Standard shipping takes 7-10 business days, while expedited shipping takes 3-5 business days.
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What is your return policy?
You can return any unworn items within 30 days for a full refund, minus shipping costs. Please refer to our return policy page for more details.
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Do you offer any guarantees on your products?
Yes, all of our jewelry is backed by a lifetime warranty covering craftsmanship and material defects.
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How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to track your package online.
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What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. All transactions are securely processed.
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Can I request custom designs?
Yes, we specialize in custom jewelry. You can submit your design ideas, and our team will work with you to bring them to life. Contact us for more details.
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Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping with all orders. You can select this option during the checkout process.
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How do I care for my jewelry?
We recommend regular cleaning with a soft cloth and storing your pieces in a jewelry box. Avoid exposure to chemicals, water, and extreme temperatures to maintain the quality and luster.
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What should I do if my jewelry needs repairs?
We offer repair services for all our jewelry. Simply contact us with details of the issue, and we will guide you through the repair process.
Custom Orders
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🖌 How do I place a custom order?
You can fill out our custom order form or contact us directly to discuss your design ideas. A member of our team will reach out to guide you through the process.
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⏳ What is the average turnaround time for custom pieces?
The creation of custom jewelry typically takes 2-4 weeks, depending on the complexity of the design and the availability of materials.
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💎 Can I provide my own materials for a custom piece?
Yes, we can incorporate your own materials such as stones or metal into a custom design. Contact us for more details on this service.
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✏ Do you provide a sketch or model before creating the final product?
Yes, we provide a detailed sketch or 3D model for your approval before we begin crafting the final piece.
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📄 What is the cost of custom orders?
The cost of custom pieces depends on the design, materials, and craftsmanship involved. Once we finalize the design, we provide a detailed quote for approval.
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📦 How do you ship custom jewelry?
We ship all custom orders with secure packaging and insurance to ensure your piece arrives safely. Expedited shipping options are also available.
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🔒 Is my custom order protected by a warranty?
Yes, all custom pieces are covered by our lifetime warranty, which includes craftsmanship and material defects. This ensures your jewelry is protected over time.
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💸 Can I make adjustments after the order is completed?
Minor adjustments can be made after the piece is completed, depending on the design. Additional fees may apply for significant changes. Contact us to discuss adjustments.
Still Have Questions?
If you need more information or have specific inquiries, feel free to reach out to us. Our team is here to assist with any additional questions you may have about our products, custom orders, or policies.